This Privacy Policy explains how eg33 collects, uses, and protects your personal information when you use the eg33 platform, including our website at eg33.team, our Android app, and any related services. Please read it carefully before you create an account.
Who We Are
eg33 is an online gaming and sports-betting platform built for players in Bangladesh. When this policy refers to "eg33", "we", "us", or "our", it means the entity operating the eg33 platform. We act as the data controller for the personal information you share with us.
If you have questions about this policy at any time, reach our support team through the 24/7 live chat available inside the website and app. We do not publish an email address.
Information We Collect
We collect information in three ways: information you give us directly, information generated by your use of the platform, and information we receive from payment providers.
Information you provide
- Name, date of birth, and mobile number at registration
- National ID Card (NID), Passport, or Driving Licence for KYC verification
- bKash, Nagad, Rocket, or Bank Transfer account details for deposits and withdrawals
- Messages you send to our customer support team
Information collected automatically
- Device type, operating system version, and browser or app version
- IP address and approximate location (country and city level)
- Pages visited, games played, bet amounts, and session duration
- Referral source (how you arrived at eg33)
Information from payment partners
When you make a deposit or request a withdrawal through bKash, Nagad, Rocket, or Bank Transfer, our payment partners confirm the transaction outcome. We receive confirmation data, not your full wallet credentials.
How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Create and manage your eg33 account | Contract performance |
| Process deposits and withdrawals | Contract performance |
| Verify your identity (KYC) before your first withdrawal | Legal obligation |
| Detect fraud, money laundering, and underage play | Legal obligation / Legitimate interest |
| Send you bonus notifications and account alerts | Legitimate interest / Consent |
| Personalise game recommendations and promotions | Legitimate interest |
| Improve platform performance and fix bugs | Legitimate interest |
| Responsible gaming monitoring and intervention | Legal obligation / Legitimate interest |
We do not sell your personal information to third parties for their own marketing purposes.
When We Share Your Data
eg33 shares your data only when necessary and with safeguards in place. The categories of recipients are:
- Payment processors (bKash, Nagad, Rocket, Bank Transfer) — to complete transactions you initiate.
- Game providers (JILI, Evolution, Habanero, PG Soft, JDB) — to authenticate your session and record game outcomes. These providers process only a pseudonymous player ID, not your full profile.
- Identity verification services — to cross-check the documents you submit for KYC. Review takes up to 24 hours.
- Regulatory or law-enforcement authorities — if required by applicable law or a valid court order.
- IT and security partners — who operate infrastructure on our behalf under strict confidentiality agreements.
Cookies and Site Tracking
The eg33 website uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse how the platform is used. We use:
- Essential cookies — required for login sessions and security checks. You cannot disable these without losing platform functionality.
- Analytics cookies — help us understand which pages and games are most popular so we can improve the experience.
- Marketing cookies — track whether you arrived via a referral link so we can credit bonuses correctly.
You can manage non-essential cookies through your browser settings. Disabling analytics or marketing cookies does not affect your ability to play or withdraw.
How Long We Hold Your Records
We keep different types of data for different periods, based on legal requirements and business necessity.
| Data Type | Retention Period |
|---|---|
| Account registration details | Duration of account + 5 years after closure |
| KYC documents (NID, Passport, Driving Licence) | 5 years from submission |
| Transaction records (deposits and withdrawals) | 5 years from each transaction date |
| Game history and bet logs | 2 years from each session date |
| Support chat transcripts | 1 year from each conversation |
| Device and log data | 90 days on a rolling basis |
When a retention period expires, we either delete the data securely or anonymise it so it can no longer be linked back to you.
Your Rights Over Your Data
You have the following rights regarding the personal information eg33 holds about you:
- Access — request a copy of the data we hold about you.
- Correction — ask us to fix inaccurate or incomplete information.
- Deletion — request that we delete your account and associated data, subject to legal retention obligations.
- Restriction — ask us to pause processing while a dispute is resolved.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, contact our support team through the live chat. We will respond within 30 days. Identity verification may be required before we action a request.
Keeping Your Account Secure
eg33 applies technical and organisational measures to protect your data. These include TLS encryption for all data in transit, hashed storage for passwords, and access controls that limit which staff can view your personal details. Our systems are monitored around the clock for unusual activity.
Age Requirement: 18 and Over Only
eg33 is strictly for adults aged 18 and above. We do not knowingly collect or store personal data from anyone under 18. If a minor has registered using false information, we will close the account and delete the associated data as soon as we become aware. If you believe a minor has accessed our platform, please notify us immediately via live chat.
How We Update This Policy
We may revise this Privacy Policy from time to time — for example, to reflect changes in the law or new features on the platform. When we make a significant change, we will display a notice inside your account and update the "Last updated" date at the top of this page. Continued use of eg33 after the effective date of a revised policy means you accept the updated terms.
We encourage you to check this page periodically, especially before making a large deposit or withdrawal.
Get in Touch with the eg33 Team
If you have questions, concerns, or a data rights request, the fastest way to reach us is through the 24/7 live chat inside the eg33 website or app. Our support agents are available every hour of the day and can escalate privacy-related issues to our data team.
We do not publish a postal address or email address for privacy inquiries. All requests submitted through live chat are logged and assigned a reference number so you can follow up at any time.
Ready to create an account? Register with eg33 and play with confidence — your data is handled with care.